Contact Us
Got a question about one of the sites we've reviewed, spotted something out of date, or want to suggest a casino we haven't covered yet? This page explains what we can help with and the best way to reach us.
What we can help with
Non Gamstop Casinos is an independent research and comparison site focused on casinos not on GamStop, including the slots, table games and live dealer titles available at them. We're happy to hear from readers on things like:
- Questions about how we rate and rank the casinos listed on the site
- Corrections — if a bonus offer, wagering term or game list has changed since we last checked it
- Suggestions for a non-GamStop casino or slot provider you think we should look at
- General feedback on the site, its content or how easy it is to use
- Reports of broken links, outdated information or technical issues with the site itself
What we can't do is act as customer support for any individual casino. If you have a problem with a deposit, withdrawal, bonus, or your account at a specific operator such as Betmica, Kikibet or Betninja, that has to go through the casino's own support team directly — we have no ability to intervene in an individual player's account.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- For background on the site, how it's funded and how independent our reviews are, see About Us
- For our full rundown of leading non-GamStop casinos, including how each one compares on games, bonuses and payments, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed
- If self-exclusion, GamStop, or setting healthier limits is on your mind, our Responsible Gambling page covers support options and how to think about play that suits you
- For the legal terms covering use of this site, see our Terms and Conditions
How we handle enquiries
We aim to read every message that comes in, though as an independent, small-team operation we can't guarantee a personal reply to every enquiry, particularly ones asking for individual gambling advice. Where a message relates to a factual error on the site — an out-of-date bonus figure, an incorrect rating, or a game list that's changed — we prioritise checking it against the operator's current terms and updating the page where needed.
A quick note on commercial relationships: Non Gamstop Casinos may earn a commission when readers click through to a listed casino and sign up. This funds the research that goes into our reviews, but it never decides where a casino sits in our rankings — those are based on our own assessment criteria, not payment.
A note on age and location
This site and the casinos it reviews are intended for adults aged 18 and over. If you're contacting us about a listing, a review, or anything else on the site, please bear this in mind — we're not able to respond to enquiries from under-18s in relation to gambling content.
Getting the most useful reply
If you're flagging a specific issue — a wrong figure, a dead link, a casino that's stopped operating — it helps enormously if you can tell us exactly which page you found it on and what the correct information should be. For general feedback or suggestions, a short summary of what you'd like to see covered is all we need. Either way, we read every message with the aim of keeping the site accurate and genuinely useful for people researching casinos outside the GamStop scheme.